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Action Management System
Action Management System (AMS)
Uganda’s National Tuberculosis Reference Laboratory (NTRL) digitized its action management, moving from a restrictive paper-based system to a robust electronic platform. Launched in 2017 and fully adopted by 2022, the in-house web-based AMS eliminated the risks of the previous paper system including lost files, physical location dependency, and vulnerability to disasters such as fires.
Automated Corrective Action Tracking
Corrective action tracking with real-time reviews and non-conformity profiling.
Remote Access & Real-Time Reviews
Access the system remotely and review, approve, and action items from anywhere.
Delegation Management
Enables staff delegation before leave, field work, or technical assignments.
Equipment Monitoring
Tracks laboratory instrument status, maintenance schedules, and performance records.
Action Management System
Uganda SRL / NTRL (ams.ug)2017
Year Launched
2022
Fully Adopted
100%
Paperless System
Corrective Actions
Non-Conformity Profiling
Equipment Monitoring
Delegation Management
Real-Time Reviews
Remote Access
In-house web-based platform
Live & Active
Disaster Proof
Eliminates risks of fire, lost files and physical damage that affected the old paper system.
Quality Management
Supports ISO 15189 compliance through structured non-conformity tracking and resolution.
Automated Alerts
System sends automated notifications for pending actions, deadlines, and escalations.
Secure & Controlled
Role-based access control ensures only authorised personnel can view and action items.